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Terms & Conditions

 

 

 

1) About us

Victory Fitness Studio (“we”, “us”, “our”) provides ladies-only fitness coaching services including small group personal training (SGPT), group classes, bootcamps and related programmes.

2) Eligibility & health

• You confirm you are physically able to take part in exercise.

• You are responsible for disclosing any medical conditions, injuries, pregnancy, medications, or anything that may affect your ability to train safely.

• If we request medical clearance, you must provide it before participating.

• You train at your own risk and must follow coaching instructions at all times.

3) Bookings, sessions & studio rules

• Sessions must be booked in line with your membership/programme rules.

• Please arrive on time.

• Respect other members and the studio space. Abusive, unsafe, or disruptive behaviour may result in removal from sessions and/or cancellation of membership without refund.

• We may refuse entry if you appear unwell, under the influence of alcohol/drugs, or if your behaviour is unsafe.

4) Memberships, programmes & pricing

• Your membership/programme includes only what is listed in your specific plan (e.g., number of sessions/classes per week/month, portal access, check-ins, WhatsApp/community support).

• Prices may change. If you are on a rolling membership, we will give reasonable notice of any price changes.

• Any “founders rate”, presale, early-bird or promotional pricing is time-limited and subject to availability.

5) Payments

• Payments are due in advance and must be made on time to secure your place.

• If a payment fails, you must make payment promptly to continue training.

• If payments are overdue, access to sessions may be paused until your account is up to date.

6) Cooling-off period (online purchases)

If you purchase online or remotely, you may have a legal right to cancel within 7 days under UK consumer law.

• If you ask to start immediately (e.g., attend sessions or access programme materials within the 14 days), you may lose the right to cancel once the service has been fully delivered, and/or you may be charged for the portion already delivered.

• Where the programme has started and sessions have been used, refunds may be reduced accordingly.

7) Cancellations, rescheduling, lateness & no-shows

7.1 Membership cancellation notice

• Rolling memberships require 2 months’ notice to cancel.

• We may accept 1 month’s notice in certain circumstances (for example, if you are moving out of the area). This is at our discretion and must be agreed in writing.

7.2 Late arrival

• If you arrive 5 minutes or more after the session start time, we may refuse entry.

• This is for safety reasons (including missed warm-up) and to protect coaching standards.

• If you are refused entry due to late arrival, the session may be forfeited.

7.3 No-shows

• If you do not attend a booked session and do not cancel in advance, it is a no-show.

• A £10 no-show fee applies.

• The session may also be forfeited.

7.4 Member cancellations (late cancel)

• If you cannot attend a booked session, you must cancel in advance.

• Late cancellations may result in the session being forfeited.

7.5 Studio cancellations

• We may occasionally need to cancel or reschedule sessions due to coach illness, emergencies, low attendance, or circumstances outside our control.

• Where possible, we will offer an alternative session, credit, or reschedule.

8) Session use, reset & carry-over rules

8.1 Monthly memberships

• Sessions/classes reset each month.

• Unused sessions do not carry over from month to month.

8.2 Block bookings (6 or 8 weeks)

• Block booking sessions must be used within the block period.

• Unused sessions do not carry over beyond the block end date.

8.3 Non-transferability

• Sessions are non-transferable unless we agree otherwise in writing.

9) Pausing/freeze policy

• To request a freeze, you must have been an active paying member for at least 1 month.

• Freeze requests must be made in advance where possible.

• Freeze length:

• Minimum freeze: 1 month

• Maximum freeze: 4 months

• Freeze approval is at our discretion and may depend on your plan and availability.

10) Upfront programme blocks (Bootcamps & SGPT)

This section applies to upfront-paid programmes and blocks (for example 6, 8 or 12-week Bootcamp or SGPT programmes).

• No refunds once purchased.

• Sessions must be used within the programme dates.

• Sessions cannot be carried over beyond the programme end date.

11) Refund policy (general)

• Payments are generally non-refundable once a programme has started or sessions have been used.

• If you change your mind after purchase, refunds are handled in line with the cooling-off rights in section 6.

• If we cancel a programme and cannot provide a suitable alternative, we will offer a credit or refund for the unused portion.

12) Safety, insurance & compliance

• You must follow coaching instructions at all times.

• For safety reasons, we may refuse participation where we believe it increases injury risk (including where you have missed the warm-up due to late arrival).

• You acknowledge that allowing late participation without an appropriate warm-up may affect safety and may not be covered under our insurance.

13) Results disclaimer

• Results vary and depend on consistency, effort, nutrition, sleep, stress, and other factors.

• We do not guarantee specific results.

14) Personal belongings

• You are responsible for your personal property.

• We are not liable for loss, theft, or damage to personal items brought to the studio, except where required by law.

15) Photography & video

• We may take photos/videos for coaching feedback and/or marketing.

• We will ask for consent where required.

• You can opt out of marketing use at any time by notifying us in writing.

16) Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.

• Subject to the above, we are not liable for indirect or consequential losses.

17) Changes to terms

We may update these Terms & Conditions from time to time. The latest version will apply from the date it is published/issued.

18) Contact

For questions about these Terms & Conditions, contact:

• Victory Fitness Studio

• Email:  info@victoryfitnessstudio.co.uk 

• Phone: 0121 296 8457 / 07749031002